Privacy Policy

Last Updated: Aug 1st of 2013

Join A Join, Inc. ("Join A Join", "we" or "us") provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of www.JoinAJoin.com (the "Site"). This Privacy Policy applies only to information that you provide to us through the Site. This Privacy Policy may be updated from time to time. We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your Join A Join Account) or by means of a notice on the Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

As used in this policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within Puerto Rico, the United States or internationally.

I. International Transfer

YOUR INFORMATION MAY BE TRANSFERRED TO - AND MAINTAINED ON - COMPUTERS LOCATED OUTSIDE OF YOUR STATE, PROVINCE, COUNTRY OR OTHER GOVERNMENTAL JURISDICTION WHERE THE PRIVACY LAWS MAY NOT BE AS PROTECTIVE AS THOSE IN YOUR JURISDICTION. IF YOU ARE LOCATED OUTSIDE THE UNITED STATES OR PUERTO RICO AND CHOOSE TO PROVIDE INFORMATION TO US, JOIN A JOIN TRANSFERS PERSONAL INFORMATION TO THE UNITED STATES AND PUERTO RICO AND PROCESSES IT THERE. YOUR CONSENT TO THIS PRIVACY POLICY FOLLOWED BY YOUR SUBMISSION OF SUCH INFORMATION REPRESENTS YOUR AGREEMENT TO THAT TRANSFER.

II. Information Collection and Use

Our primary goals in collecting information are to provide and improve our Site and Services, features and content, to administer your use of the Site and Services and to enable users to enjoy and easily navigate the Site and Services.

III. Personally Identifiable Information

When you register with us through the Site and become a Member and when you choose to post a Listing or book an Experience or Accommodation, or when you wish to contact another Member, we will ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you ("Identity Information"). Identity Information includes, but is not limited to, your name, phone number, email address, and home postal address, but does not include your credit card number or billing information. In order to process some of your transactions through the Site, we may also ask for your credit card number and other billing information ("Billing Information") (Identity Information and Billing Information together, "Personal Information"). Some Personal Information is required, like your name and email address, and other Personal Information is optional, like your date of birth. We use your Personal Information to provide the Service and administer your inquiries.

We collect Personal Information in connection with your registration to join the Service. You can register to join via the Site by completing the required forms.

You can also register to join by logging into online accounts you may have with third party service providers ("SNS")(e.g. Facebook); each such account, a "Third Party Account", via our Site as described below. As part of the functionality of the Site and Service, you may link your Join A Join Account with Third Party Accounts, by either: (i) providing your Third Party Account login information to Join A Join through the Site or Service; or (ii) allowing Join A Join to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to Join A Join and/or grant Join A Join access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating Join A Join to pay any fees or making Join A Join subject to any usage limitations imposed by the applicable SNS. If you decide to register by logging into a Third Party Account via our Site, we will obtain the Personal Information you have provided to the applicable SNS (such as your "real" name, email address, profile picture, names of SNS friends, names of SNS groups to which you belong, other information you make publicly available via the applicable SNS and/or other information you authorize Join A Join to access by authorizing the SNS to provide such information) from your Third Party Accounts and use that information to create your Join A Join Account and Join A Join Account profile page and you will become a Member. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, you understand that by granting us access to the Third Party Accounts, we will access, make available and store (if applicable and as permitted by the SNS and authorized by you) the information in your Third Party Accounts so that it is available on and through your Join A Join Account on the Site and Service. If there is information about your "friends" or people with whom you are associated in your Third Party Account, the information we obtain about those "friends" or people with whom you are associated, may also depend on the privacy settings such people have with the applicable SNS.

We also collect the other information that you provide as part of registration and the administration and personalization of your Join A Join Account profile (e.g., without limitation, zip code (on its own) and individual preferences or demographic information) ("Non-Identifying Information").

We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) mainly to provide the Service, complete your transactions, and administer your inquiries.

Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your demographic information). We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other Join A Join Users (defined below) to attempt to provide you with a better experience, to improve the quality and value of the Service and to analyze and understand how our Site and Service are used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your preferences or restrictions.

We also use your Personal Information to contact you with Join A Join newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or update your "Notifications" information. Please note that we may also use your Personal Information to contact you with information related to your use of the Service; you may not opt out of these notifications.

IV. Log Data

When you visit the Site, whether as a Member or a non-registered user just browsing (any of these, an "Join A Join User"), our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type or the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages, information you search for on our Site, access times and dates, and other statistics. We use this information to monitor and analyze use of the Site, and the Service and for the Site’s technical administration, to increase our Site’s functionality and user-friendliness, and to better tailor our Site to our visitors' needs. We also use this information to verify that visitors to the Site meet the criteria required to process their requests. We do not treat Log Data as Personal Information or use it in association with other Personal Information, though we may aggregate, analyze and evaluate such information for the same purposes as stated above regarding other Non-Identifying Information.

V. Cookies

Like many websites, we use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's hard disk for record-keeping purposes. We use cookies for two purposes. First, we utilize persistent cookies to save your login information for future logins to the Site. Second, we utilize session ID cookies to enable certain features of the Site, to better understand how you interact with the and to monitor aggregate usage by Join A Join Users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and Service and then close your browser. Third party advertisers on the Site may also place or read cookies on your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of the Service.

VI. Web Beacons

Our Site may contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

VII. Emailing Via an Join A Join Account

As part of the Service, Join A Join Users may communicate with Join A Join Members through use of the “Contact Me” feature on the Site. Where Join A Join Users have selected the option of adding one or more email addresses to an online form, the message they create in the corresponding template will be sent from Join A Join to those email addresses on their behalf. These email addresses will be used only for the purpose of sending the email communication to the addressee. Besides the “Contact Me” feature of the Site, you may also speak with other Join A Join Members over the phone. In these instances, Join A Join will not share your phone number with the other Join A Join Member, but may use your phone number to contact you over the phone to connect you with the other Join A Join Member.


 

VIII. Phishing

Identity theft and the practice currently known as "phishing" are of great concern to Join A Join. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your JoinAJoin Account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.


 

VIX. Information Sharing and Disclosure

A.     Overview

The Site and Service can be used to facilitate the listing and booking of Experiences or  Accommodations. Listings for such Experiences and Accommodations are made available via the Site and Service by Guides and Hosts. Listings posted by Guides and Hosts, ratings and reviews of Guides and Hosts, Traveler and Guests, and the Profile Information (as defined below) of Guides and Hosts, Travelers and Guests, are visible to any Join A Join User.

B. Join A Join Members and Users

When you create a Join A Join Account, we will set up a Join A Join Account profile page called Dashboard for you. Your Join A Join Account profile page will include your first name and last initial. You can select the other items of Personal Information that you wish to be included in your Join A Join Account profile page – including, but not limited to, a profile picture, a list of the SNS groups to which you belong, a list of any of your SNS friends or connections who are also Members of Join A Join, connections you have established between your Account and any SNSs, and a biography and links to your Listings, if applicable (together, your "Profile Information"). We will display your Profile Information in your Join A Join Account profile page publicly via the Site and, with your prior permission, on third party sites. Any information you choose to provide as part of your Profile Information may be publicly visible to all Join A Join Users and consequently should reflect how much you want other Join A Join Users to know about you. We recommend that you guard your anonymity and sensitive information and we encourage members to think carefully about what information about themselves they disclose in their profile pages. You can review and revise your Profile Information at any time.

C. Listings

If you post a Listing, we may publish that Listing publicly via the Site and may enable third parties to publish your Listing on their websites through the use of an HTML "widget". We may also display the geographical location of your Listing in the form of a map so that potential Travelers or Guests can see the general area and neighborhood of your Listing, but your actual street address will not be disclosed until you enter into a confirmed transaction with another Member.

 

If you request to make a booking via the Site and Service, Join A Join will share the following information about you with the applicable Guide or Host: (i) your first and last name, (ii) a link to your Join A Join Account profile page, (iii) the names of any members of an SNS with whom you are "friends" or associated on the SNS if such individuals are also "friends" or associated with the Guide or Host on such SNS, and (iv) an indication that the name that you provided to Join A Join when you became a Member matches the name that you provided to the SNSs to which you have linked your Join A Join Account. All of this information will enable the Guide or Host to decide whether to confirm or reject your booking. When a Guide or Host confirms a booking we will share pieces of the Guide’s or Host’s Identify Information, including, but not limited to, full name, phone number, the Experience’s or Accommodation’s address and the Guide’s or Host’s email address, with the applicable Traveler or Guest selected by the Guide or Host and we will share pieces of the Traveler’s or Guest’s Identify Information with the Guide or Host, including, but not limited to, full name, phone number and email address, so that the Traveler and Guide, or Guest and Host may contact one another directly. In no event is a Traveler’s or Guest's Billing Information shared with a Guide or Host.

D. Aggregate Information and Non-Identifying Information

We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.

E. Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Site related services (e.g., without limitation, maintenance services, database management, web analytics, fraud detection services relating to the activity of Join A Join Users and improvement of the Site’s features) or to assist us in analyzing how our Site and Service are used. These third parties may have access to your Personal Information; if they do, this access is only so that they may perform these tasks on our behalf and they are obligated not to disclose or use it for any other purpose. We may also provide Personal Information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can, at any time, opt out of receiving such communications. Third party vendors, including Google, use cookies to serve ads based on an Join A Join User's prior visits to Join A Join.

X. Compliance with Laws and Law Enforcement; Guarantee Program

Join A Join cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Join A Join or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.

We will disclose any information about you to government or law enforcement officials and to our insurance services providers as we, in our sole discretion, believe necessary or appropriate to protect the property and rights of Join A Join or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.

XI. Business Transfers

Join A Join may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

XII. Changing or Deleting Your Information

All Members may review, update, correct or delete the Personal Information in their registration profile by contacting us at customersuppport@joinajoin.com or editing the relevant part of their profile. If you would like us to cancel your Join A Join Account, please contact us and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your Join A Join Account. Please note that, if you cancel your Join A Join Account, any reviews you have posted via the Site will remain publicly viewable via the Site. Please see below for privacy contact information.

XIII. Security

Join A Join is very concerned with safeguarding your information. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on the Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

XIV. Links to Other Websites

Our Site contains links to other websites. If you choose to visit an advertiser by "clicking on" a banner ad or other type of advertisement, or click on another third party link, you will be directed to that third party's website. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

Some portions of the Join A Join Platform implement Google Maps/Earth mapping services.  Your use of Google Maps/Earth is subject to Google’s terms of use, and privacy policy.

XV. Testimonials

With your consent we may post your testimonial on the Site along with your name. If you want your testimonial removed please contact us.


 

XVI. Our Policy Toward Children

The Site is not directed to individuals under 18. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.

XVII. Contacting Us

If you have any questions about this Privacy Policy, please contact us.